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Return Policy

We fully understand how nutritional needs and taste preferences can change over time. That is why we have a simple return policy in place. All returns and exchanges whether you ordered from our online store or purchased in our brick and mortar must be completed in store within 30 days of the purchase.


Food products must be in its original packaging, at least half way full, or if it is canned food, then it must be unopened with a receipt. All treats will be a final sale.


For all other merchandise, the items must be in its original packaging, tags still attached, and with a receipt. If the products that you have purchased are not compliant with our policy, we highly recommend reaching out to the product manufacturer or donating the item(s) to a local rescue or shelter.


If you have any questions or concerns, please feel free to call us at 512-956-9000 or email us at [email protected]

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