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Petsafe- General

Drinkwell Porcelain Avalon

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Useful Information:

  • Ceramic design is more hygienic, easy to clean, and looks great in the home
  • Dual free-falling streams add oxygen for freshness and encourage pets to drink more
  • Upper and lower dishes provide two drinking areas for pets
  • Low voltage 12V system with submersible pump for safe and quiet operation
  • Best for small to medium-sized dogs and cats
  • Dual filtration including activated carbon to remove odors and open-cell foam to catch hair and debris
  • 70 oz. water capacity
  • Dishwasher safe parts
  • Made of ceramic


How to Use:

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Replace the foam filter every 1 - 2 months. Multi-pet households may need to be cleaned more frequently. The ceramic bowl and tower are top-shelf dishwasher safe. Hand wash all other fountain parts.


Pump Cleaning Instructions


Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.


Pull up on the small lip to remove the teardrop-shaped stator.


Remove the impeller by pulling up from underneath it with your finger.


Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.

If hard water is an issue where you live, you may see white mineral deposits inside the housing and inside the pump. These mineral deposits may eventually prevent the impeller from turning properly. To avoid having to replace the pump:

  • Clean the pump more frequently
  • Clean with regular white vinegar and let the vinegar soak for several minutes down inside the pump’s cavity
  • Use bottled water
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